ISO 20000

ISO /IEC 20000:2005 IT Service Management

ISO/IEC 20000:2005 IT Service Management System (ITSM) is the first worldwide quality standard specifically aimed at IT support and maintenance published by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) in the year 2005.

ISO 20000:2005 is a framework to identify and manage the key processes involved in delivering effective IT services which meet the needs of the business and the customer. ISO 20000:2005 introduces a service culture and provides the methodologies to deliver services that meet defined business requirements and priorities in a manageable way.  ISO 20000 provides the IT organization with a set of coherent service management processes and a quality management system to manage the full service life cycle of an IT service from the end-users perspective.

This standard is now being adopted internationally and provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet the business and customer requirements.

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