The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

ISO 9001: Quality Management System

ISO 9001:2008

ISO 9001:2008 is the internationally recognized standard for Quality Management System (QMS) published by the International Organization for Standardization (ISO) in 1987 and revised in 1994, 2000 & most recently in November 2008.

The ISO 9001:2008 standard is a framework for implementation of a quality management system and it provides a benchmark for organizational performance in terms of product quality. The standard facilitates a set of principles that ensures a logical approach to the management of business activities to consistently achieve customer satisfaction. It specifies the requirements for Quality Management, whereby an organization needs to assess and demonstrate its ability to provide products that meet customer and applicable regulatory requirements, and thereby enhance customer satisfaction.

The ISO 9001:2008 standard is intended for use in any organization looking to improve the way it is operated and managed, regardless of its size, sector and category of products.

ISO 9001:2015

The new 2015 revision of ISO 9001, brought right up to date in response to vast changes in technology, business diversity and global commerce, promises to be the most effective, user-friendly and relevant quality management system yet.

The major changes are:

  • It allows an organization flexibility in the way it chooses to document its quality management system (QMS).
  • Its High Level Structure and terminologies.
  • Risk based approach has been added.
  • Introduced new clauses relating to the “Context of Organization” to identify the “Interested Parties” & “Internal & External Issues”.
  • Enables each organization to determine the correct volume of documented information needed in order to demonstrate effective planning, operation and control of its processes.

In short it requires “documented quality management system” and not a “system of documents”

ISO Certification